Frequently Asked Questions
Everything you need to know about shopping with The Forum Swindon
What are your delivery options and timeframes?
We offer standard and express shipping across the UK. Standard delivery typically takes 3-5 working days, while express delivery arrives within 1-2 working days if ordered before 2 PM.
How do I return an item for a refund?
You can return any unworn items with original tags within 14 days of receipt. Simply use our online returns portal to generate a label or bring the item directly to our Swindon store.
Are the products sold on your site authentic?
Absolutely. The Forum Swindon is an authorized retailer for all brands we carry. Every product is 100% authentic and sourced directly from the manufacturers.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer buy-now-pay-later options via Klarna and Clearpay.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress.
Do you offer Click & Collect services?
Yes, you can select the 'Pick up' option at checkout to collect your order from our Swindon store. Orders are usually ready for collection within 24 hours.